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FAQ

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No, there is no sign-up fee, and no credit card required at sign up. We offer a Free Account and a Premium Membership can be purchased monthly or annual. If you select our Premium Membership, we do not charge membership fees until your first shipped package or assisted purchase. The Premium membership is $10 USD a month or just $50 USD annually.
Immediately. Once you signup, you are given a U.S. address. You can use this address when checking out at any online retailer and send your first package our way.
The purpose of 1583 form is to identify mail forwarding customers. The form is required by the USPS (United States Postal Service).

  • The form must be completely filled out and signed by you, with signature notarized by public notary. Also, Send the original together with 2 forms of I.D. For example, driver license and passport.

  • Mail the form to:
    Shipito LLC,
    3501 Jack Northrop Ave,
    Hawthorne, CA 90250 USA

    Download form 1583 for our Hawthorne Warehouse (PDF)
    Download form 1583 for our TualatinWarehouse (PDF)

    Need instructions? Click here

    You will be given a unique suite number that will be the same across all our warehouses.

    Our free Standard membership gives you a default address for our Hawthorne, California warehouse which offers 90 day storage duration. You will also have access to ship to our warehouse in Austria.

    If you choose our Premium plan, you will be given a default address for our tax-free Tualatin, Oregon warehouse in addition to every warehouse available in our Standard membership.


    Customs in some countries require your Tax ID to be printed on the commercial invoice. If this is your case, the warning will be displayed on your account when selecting shipping method for the package. To enter your Tax ID to your profile, please follow the steps 1. Login to your account 2. Select account settings 3. Select “address book” on the left-hand side. 4. Select “Add New Address” at the bottom, colored in orange.
    Below you will find a screenshot of a typical checkout screen and how to enter your unique Shipito U.S. address. If you have a question about using your Shipito address on a retailer's site, please submit a support ticket through your Shipito account and our agents will be happy to assist you.

    We do not provide a domestic U.S. phone number, but you can create your own. Below you'll find some recommendations of where you can obtain a U.S. phone number:


    Shipito provides your very own U.S. address with a unique suite number. You can purchase from online retailers around the world and ship to over 220 countries and territories. If you are unable to ship to our warehouse, or if your order is canceled by the retailer and they tell you that that they will not ship to us, please contact us.

    We also offer a very convenient Assisted Purchase program where we can shop on U.S. websites for you.


    State sales tax depends on the retailer you order from and the warehouse you ship to. Our Tualatin, Oregon warehouse is completely sales-tax free because the state of Oregon does not charge sales tax. If you are unsure about tax rates, you will be able to see the applicable sales tax presented on the retailer's website during the checkout process.
    Colis
    Qu'est-ce que le poids volumétrique (DIM)?
    What is the weight and size limit for my package?
    Yes, there is a heavy package surcharges applied to any packages 30 lbs or heavier.

    Heavy Package Surcharge
    • Over 30 pounds – $10
    • Over 70 pounds – $20
    • Over 100 pounds – $30
    • Over 150 pounds – $50

      • Combien de temps puis-je stocker mon colis à l'entrepôt?
        Est-ce que je peux moi-même venir retirer mon colis à l'entrepôt Shipito? Ou une personne que j'ai désignée? Comment procéder?
        Mon colis est indiqué "Livré à l'entrepôt", mais il n'apparaît pas dans mon compte. Où est mon colis?
        Qu'arrive-t-il si j'ai oublié mon numéro de suite en commandant en ligne avec mon adresse américaine?
        Mon transporteur a déclaré qu'il n'était pas en mesure de débloquer mon colis. Que s'est-il passé?
        M'enverrez-vous une notification lorsque mon colis arrivera à votre entrepôt?
        Que faire après la réception de mon colis à l'entrepôt?
        Y a-t-il des restrictions sur les articles que je peux envoyer via Shipito?
        Le vendeur m'a envoyé de multiples colis alors que je n'ai effectué qu'une seule commande. Allez-vous me facturer chaque colis séparément?
    Liste des produits interdits
    Comprenez le fonctionnement de votre compte et familiarisez-vous avec les différentes options d'adhésion.
    Où puis-je trouver mon adresse Shipito?
    Où puis-je gérer mon adresse de facturation et mes adresses d'expédition?
    Comment puis-je changer de formule d'abonnement?
    Step 1
    Login to your account.

    Step 2
    Go to Account Settings > Account Membership. You'll see the following option


    Puis-je recevoir des colis sous un autre nom?
    Comment puis-je ajouter une tierce personne à mon compte?
    1. To open a support ticket, please login to your Shipito account and select “My Account” then select “Support Tickets”.

    2. Then select “Open a New Support Ticket”.

    3. Please select the option that best describes your concerns then type your message to us in the text box that appears.

    Once the ticket is submitted, a customer support agent will review your message and respond to you in 1-2 business days.


    Follow step one outlined in the “How do I open a support ticket?” question above. Below “Open a New Support Ticket”, you will see all of your current and past support tickets listed in chronological order, with the newest ticket at the top. To respond to a ticket, select “View Details” and type your response in the window that appears.
    Pourquoi mon compte est-il suspendu?
    Comment puis-je clôturer mon compte?
    Suivi transporteur
    Tracking Updates
    Shipping Methods
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    Obtenez des instructions concernant les exigences douanières, les formulaires EEI, les droits et taxes à payer.
    Douanes
    Australia GST
    China
    Apprenez-en plus sur les services disponibles pour vos envois.
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    Quels sont les moyens de paiement et monnaies locales acceptés par Shipito?
    Quels sont les moyens de paiement que vous proposez pour mon pays?
    Combien de temps faut-il pour traiter un paiement?
    Pourquoi mon paiement n'apparaît-il pas dans mon compte?
    Pourquoi mon paiement par carte de crédit ne fonctionne-t-il pas?
    Pourquoi ne puis-je pas créditer mon compte?
    There are two ways to make a payment through your account. Both options appear in your “Account Balance” window. You can either click the Pay Link next to your Total amount due; Or you can click on add next to your Remaining deposit. When you click add or pay, a payment screen will appear. The payment process contains 3 simple steps: First select the amount you wish to pay. It will be auto-populated with the amount due, but you may choose to add more. The minimum amount is $5. Second, you’ll need to select your payment method. Wire Transfer — This method is only available for amounts over $50. Please be aware that additional bank fees of $16 apply for all wire transfer payments. The payment instructions will be displayed on the screen. Keep in mind that we do not accept payments from third parties. If there are any discrepancies in the name, address, postal code, or any of the payment information entered, we will ask for additional documentation for verification (Photo ID, copies of card, etc.). Credit Card — Simply enter your credit card number and the billing information. PayPal — If you select this payment method you will be redirected to the PayPal website where you will need to confirm your payment. Please make sure that the name on the card or Paypal account matches the name on your Shipito account. If there is a middle initial or prefix or suffix, it has to be entered in the payment window and has to match the Shipito account. Also, the Paypal account info needs to be in English. Foreign characters cannot be translated by our system, and will cause the payment to be held until it is verified. Bitcoin — Upon choosing this option, you will be redirected to Bitpay. There are no spending limits when paying with Bitcoin. Usually it takes about one hour for your deposit to be in your Shipito account. However, in some cases, it might take up to 24 hours for the payment to clear. You will get 4.3% bonus to all deposits paid by Bitcoin. In some cases, you may notice a payment is debited from your credit card, but not reflected in your account. That happens if the credit card processing company placed your funds on hold for security reasons while they verify the payment. The process takes two to three business days, after which the funds are either transmitted to us or returned to the card depending on the results of their investigation. Sometimes the system will display an error message when trying to make a payment. That is also because the credit card processing company found a discrepancy with the payment. We recommend either using a different card or contacting your bank about the issue. We cannot manually process a card that is being refused by the system.
    No, you do not need to add a deposit before the package arrives. Once the package arrives and you are ready to ship it out, you can add a deposit.
    Signaler un colis perdu, volé ou endommagé.
    Claims
    Assurance
    Remboursements
    Fraud Response
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    It doesn’t matter what country you live in. You can always promote Shipito services to English speaking customers. Place links or banners on your website. There are people living all over the world who love to shop online. Many products are cheaper in the U.S.A. and many people are unaware of the Shipito service. This approach has advantages in the simplicity. You will be referring business to Shipito.com. You don’t have to keep track of any transactions and still receive passive income for package fees charged by Shipito.
    When you sign up for our affiliate program you can use links with an affiliate ID or register your domain name in your affiliate account. When you register your domain name we have to be able to verify your ownership through WHOIS. You cannot hide your identity with privacy settings. Once you register your domain name our database will monitor every referral from your website and it will stay in our database for 60 days. If the customer makes the registration within 60 days it will be counted towards your affiliate commission.
    We do not allow using SHIPITO name in any URL or domain name without written prior approval from us. We also do not allow using the Shipito logo without our written approval. We are looking for partners around the world who will run Shipito website in different languages, but only after a proper agreement is in place. They must provide the payment partners service.
    No, unless you get a written prior approval from Shipito.
    We can pay you by PayPal, check, or transfer funds to any Shipito account. Just select the proper option on your affiliate account. It takes 7 - 10 business days to process affiliate payments. Check payments are at your own risk in the case that the check gets lost.