Getting Started
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Getting Started

No, there is no sign-up fee, and no credit card required at sign up. We offer a Standard membership that is completely free. Our Premium membership is an additional level of service and has monthly or annual payment options. If you select our Premium plan, we do not charge membership fees until your first shipped package or assisted purchase. The Premium membership is $10 USD a month or just $50 USD annually.
Immediately. Once you signup, you are given a U.S. address. You can use this address when checking out at any online retailer and send your first package our way.

You will be given a unique suite number that will be the same across all our warehouses.

Our free Standard membership gives you a default address for our Hawthorne, California warehouse which offers 90 day storage duration. You will also have access to ship to our warehouse in Austria.

If you choose our Premium plan, you will be given a default address for our tax-free Tualatin, Oregon warehouse in addition to every warehouse available in our Standard membership.


Customs in some countries require your Tax ID to be printed on the commercial invoice. If this is your case, the warning will be displayed on your account when selecting shipping method for the package. To enter your Tax ID to your profile, please follow the steps 1. Login to your account 2. Select account settings 3. Select “address book” on the left-hand side. 4. Select “Add New Address” at the bottom, colored in orange.
Below you will find a screenshot of a typical checkout screen and how to enter your unique Shipito U.S. address. If you have a question about using your Shipito address on a retailer's site, please submit a support ticket through your Shipito account and our agents will be happy to assist you.

We do not provide a domestic U.S. phone number, but you can create your own. Below you'll find some recommendations of where you can obtain a U.S. phone number:


Shipito provides your very own U.S. address with a unique suite number. You can purchase from online retailers around the world and ship to over 220 countries and territories. If you are unable to ship to our warehouse, or if your order is canceled by the retailer and they tell you that that they will not ship to us, please contact us.

We also offer a very convenient Assisted Purchase program where we can shop on U.S. websites for you.


State sales tax depends on the retailer you order from and the warehouse you ship to. Our Tualatin, Oregon warehouse is completely sales-tax free because the state of Oregon does not charge sales tax. If you are unsure about tax rates, you will be able to see the applicable sales tax presented on the retailer's website during the checkout process.

Yes, you are responsible for paying all customs clearance, duties or taxes. These can be paid in one of two ways:

  • Pay directly: Contact the package courier directly to pay.
  • Pay COD: If you would like to pay upon delivery, contact Shipito 2-3 days before your package arrives and provide us with the courier's name, amount due and the tracking number. Lastly, please deposit sufficient funds into your account to complete the COD payment.

If you have not paid duties and taxes in advance or you don't have enough funds in your account to cover charges, packages are subject to refusal and may be returned to sender.