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FAQ

Začínáme
Musím zaplatit za registraci?
Kdy můžu začít používat vaše služby?

You will be given a unique suite number that will be the same across all our warehouses.

Our free Standard membership gives you a default address for our Hawthorne, California warehouse which offers 90 day storage duration. You will also have access to ship to our warehouse in Austria.

If you choose our Premium plan, you will be given a default address for our tax-free Tualatin, Oregon warehouse in addition to every warehouse available in our Standard membership.


Customs in some countries require your Tax ID to be printed on the commercial invoice. If this is your case, the warning will be displayed on your account when selecting shipping method for the package. To enter your Tax ID to your profile, please follow the steps 1. Login to your account 2. Select account settings 3. Select “address book” on the left-hand side. 4. Select “Add New Address” at the bottom, colored in orange.
Jak mám použít mou Shipito adresu na stránkách prodejce?
Jaké telefonní číslo můžu poskytnout prodejci?
Jak vím, jestli k vám určitý prodejce zasílá?
Jaké DPH (state sales tax) musím platit a budu platit prodejci nebo Shipitu?
Budu platit DPH a clo při doručení zásilky do Shipita ze zahraničí? Jak bych to zaplatil?
Zásilky
Co je rozměrová (DIM) hmotnost?
What is the weight and size limit for my package?
Jak dlouho můžu skladovat zásilky ve skladu?
Můžu já nebo jiná osoba, kterou pošlu, vyzvednout mé zásilky osobně v Shipito skladu? Jak to provést?
Sledování mé zásilky ukazuje: "Doručeno do skladu", ale zásilka není přidána do mého účtu. Kde je moje zásilka?
Co se stane, když při objednávání online zapomenu mé číslo schránky?
Můj přepravce mě informoval, že nemohli doručit mou zásilku. Co se stalo?
Budete mě informovat, jakmile obdržíte mou zásilku?
Co musím udělat po doručení mé zásilky do skladu?
Jsou nějaké omezení na položky, které můžu se Shipitem přeposlat?
Obchodník mi zaslal více zásilek i přes to, že jsem zadal pouze jednu objednávku. Budete mi účtovat každou zásilku zvlášť?
Prohibited Item List
Porozumějte vašemu účtu a seznamte se s možnostmi členství.
Kde najdu svou Shipito adresu?
Kde mám spravovat mé fakturační a doručovací adresy?
Jak můžu změnit můj členský plán?
Mohu přijímat zásilky pod jiným jménem?
Jak přidám další osobu do mého účtu?
Jak zruším svůj účet?
Proč je můj účet pozastaven?
Step 1
Login to your account.

Step 2
Go to Account Settings > Account Membership. You'll see the following option


Sledování u přepravce
Tracking Updates
Shipping Methods
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Získejte pokyny pro celní požadavky nebo formulář EEI.
Clo
Australia GST
China
Zjistěte více o službách dostupných pro vaše zásilky.
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Jaké platby nebo lokální měny Shipito podporuje?
Jaké platební možnosti nabízíte pro mou zemi?
Jak dlouho trvá zpracování plateb?
Proč se má platba neukazuje v mém účtě?
Proč se moje platba kartou nezpracovává?
Proč nemůžu přidat vklad do mého účtu?
There are two ways to make a payment through your account. Both options appear in your “Account Balance” window. You can either click the Pay Link next to your Total amount due; Or you can click on add next to your Remaining deposit. When you click add or pay, a payment screen will appear. The payment process contains 3 simple steps: First select the amount you wish to pay. It will be auto-populated with the amount due, but you may choose to add more. The minimum amount is $5. Second, you’ll need to select your payment method. Wire Transfer — This method is only available for amounts over $50. Please be aware that additional bank fees of $16 apply for all wire transfer payments. The payment instructions will be displayed on the screen. Keep in mind that we do not accept payments from third parties. If there are any discrepancies in the name, address, postal code, or any of the payment information entered, we will ask for additional documentation for verification (Photo ID, copies of card, etc.). Credit Card — Simply enter your credit card number and the billing information. PayPal — If you select this payment method you will be redirected to the PayPal website where you will need to confirm your payment. Please make sure that the name on the card or Paypal account matches the name on your Shipito account. If there is a middle initial or prefix or suffix, it has to be entered in the payment window and has to match the Shipito account. Also, the Paypal account info needs to be in English. Foreign characters cannot be translated by our system, and will cause the payment to be held until it is verified. Bitcoin — Upon choosing this option, you will be redirected to Bitpay. There are no spending limits when paying with Bitcoin. Usually it takes about one hour for your deposit to be in your Shipito account. However, in some cases, it might take up to 24 hours for the payment to clear. You will get 4.3% bonus to all deposits paid by Bitcoin. In some cases, you may notice a payment is debited from your credit card, but not reflected in your account. That happens if the credit card processing company placed your funds on hold for security reasons while they verify the payment. The process takes two to three business days, after which the funds are either transmitted to us or returned to the card depending on the results of their investigation. Sometimes the system will display an error message when trying to make a payment. That is also because the credit card processing company found a discrepancy with the payment. We recommend either using a different card or contacting your bank about the issue. We cannot manually process a card that is being refused by the system.
No, you do not need to add a deposit before the package arrives. Once the package arrives and you are ready to ship it out, you can add a deposit.
Nahlásit ztracenou, ukradenou nebo poškozenou zásilku.
Claims
Pojištění
Navrácení peněz
Fraud Response